Your data privacy is our responsibility
Here we explain in full and transparent detail how your personal information is collected, used, and protected on the 999f platform.
Introduction & Scope
999f ("we", "us", or "the platform") provides online sports betting and casino gaming services in Bangladesh. This privacy policy applies to all users of our website 999f.mom. It explains what information is collected when you use our services, how it is used, and what rights you have.
By using our platform, you are considered to have agreed to the terms of this privacy policy. If you do not agree with any part of this policy, please stop using our services and contact our support team.
What Information We Collect
We collect various types of information during the process of creating an account, using our services, and completing transactions on 999f. This information falls into two main categories:
Information You Provide Directly
Information you give us directly:
- Full name and date of birth
- Email address and mobile number
- Current residential address
- National ID card or passport details (for identity verification)
- Financial information: bKash, Nagad, Rocket, Upay account numbers or bank account details
- Messages and complaints sent to the support centre
Automatically Collected Information
Information collected automatically while you use the platform:
- IP address and device identifier
- Browser type and operating system
- Login time, session duration, and usage patterns
- Information from cookies and related tracking technologies
- Your preferred games and betting history (for service improvement)
- Referral source (which link you came from)
How the Collected Information Is Used
We use your information only for lawful and clearly defined purposes. The main reasons your information is used at 999f are described in detail below:
Account Management & Identity Verification
We use your registration details and identity documents to keep your account secure and prevent unauthorised access. This is especially essential for preventing fraud during deposits and withdrawals.
Processing Financial Transactions
The necessary financial information is used to successfully complete your deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer. This information is also needed to enforce rules such as the minimum deposit of ৳500 and the minimum withdrawal of ৳1,000.
Customer Service & Support
Our 24/7 live chat and email support team may view information related to your account in order to respond accurately to your complaints and questions. This is necessary to ensure service quality.
Ensuring Responsible Gaming
By monitoring your betting patterns, we work to identify problematic gambling behaviour. This information is used to enforce responsible gaming policies and to prevent access by those under 21 years of age.
Platform Improvement & Personalisation
We analyse your usage data to improve our services, suggest relevant games, and make the experience more personalised. However, no personal information is shared with third parties for this purpose.
Sharing Information with Third Parties
999f never sells, rents, or distributes your personal information to third parties for marketing or commercial purposes. However, information may be partially shared in the following limited circumstances:
Payment Processors
Only the necessary financial information is shared with bKash, Nagad, Rocket, Upay, and related banking partners to complete financial transactions. These partners may use this information solely for processing transactions.
Technology Service Providers
We use trusted technology partners to operate the platform — such as server hosting, cybersecurity, and analytics services. They operate under strict confidentiality agreements and may not use your information for their own purposes.
Legal Obligations
If we are required to disclose information by court order, investigation, or legal process, we are obliged to do so in accordance with applicable law. In such cases, we will endeavour to notify you as far as possible.
Fraud Prevention
The minimum necessary information may be provided to the relevant authorities to investigate account fraud, money laundering, or cybercrime.
Cookies & Tracking Technologies
Cookies and similar technologies are used on the 999f website. Cookies are small text files stored in your browser that help improve the functionality of the site and your experience.
Essential Cookies
These cookies are essential for keeping login sessions active, maintaining security, and ensuring core functionality.
Analytics Cookies
These collect information such as how many users are viewing which pages and how long they stay, helping to improve the platform.
Preference Cookies
These cookies are used to remember your language preference, display settings, and other personalisation information.
You can disable cookies at any time from your browser settings. However, disabling essential cookies may cause some features of the site to stop working.
Data Security Measures
999f applies industry-standard security measures to keep your personal information safe. Our platform is fully secured with SSL encryption, meaning all data exchanged between your browser and our servers is encrypted.
Our security measures include:
- Encryption and secure storage of all sensitive data
- Regular security audits and vulnerability testing
- Restricted access controls — only authorised staff can view personal information
- Automated alerts for unusual logins or transactions
- Privacy and security training for staff
- Data backup and recovery plans
Please keep in mind — no data transmission over the internet is 100% secure. Even with the highest level of protection we provide, no system is entirely free of risk. So keep your password confidential and contact us promptly if you notice anything suspicious.
Data Retention Period
We retain your personal information for as long as it is needed to provide services or as required by legal obligations.
Active Account Data
All data is retained for as long as your account remains active. This information is needed for service operation, transaction history, and support.
Closed Account Data
Even after an account is closed, certain information may be retained for a defined period for legal obligations, dispute resolution, or fraud investigation.
Financial Transaction Records
All records of deposits and withdrawals are kept for the applicable period required to meet financial laws and regulatory requirements.
Analytics Data
Usage pattern and analytics data may generally be retained long-term in anonymised or aggregated form, with no link to any individual.
Your Rights
As a user of 999f, you have several important rights regarding your personal information. We are committed to respecting these rights.
Right to Access
You have the right to know what information we hold about you and to receive a copy of it.
Right to Rectification
If any of your information is incorrect or incomplete, you have the right to request that it be corrected.
Right to Erasure
In certain circumstances, you may request that your personal information be deleted, where there is no legal obligation to retain it.
Right to Restrict Processing
In some cases, you may request that the processing of your information be restricted.
Right to Data Portability
The right to receive the information you have provided in a structured, commonly used format.
Right to Object to Marketing
You have the right to opt out of our marketing communications at any time.
To exercise any of these rights, please contact our support team. We are obliged to respond to your request in a timely manner.
Protection of Minors
999f is a platform exclusively for adults. Our services are intended only for those aged 21 or above.
If a parent or guardian believes their child has registered on our platform, please notify our support team immediately. We will take swift action.
Policy Changes & Updates
We may update this privacy policy from time to time due to business needs, changes in technology, or legal requirements. When changes are made:
- We will note the updated date on this page
- Registered users will be notified by email for significant changes
- Continued use of the platform after changes will be considered acceptance of the new policy
- You are advised to check this page regularly
To obtain a previous version of this policy or to find out more about any changes, please contact our support team.
Contact Us
If you have any questions about this privacy policy, any requests regarding your information, or any concerns you wish to raise, our support team is always ready to help.
Privacy Contact
Live Chat: Available 24/7 — in both Bengali and English
Email:
We try to respond to your request as quickly as possible. Complex requests may take a little more time.
Also see our other policies: